Returns & Exchanges
At NovelKeys, we want to ensure you are completely satisfied with your mechanical keyboard gear. If you are not happy with your purchase, you can return unused items in their original packaging within 30 days of delivery.
Review Eligibility
Ensure your items are in brand new, unused condition and include all original packaging, as used switches or built kits are not eligible for return.
Submit a Request
Contact our support team with your order number and a brief explanation of the reason for your return to receive an RMA number.
Pack and Ship
Securely package your items to prevent damage during transit and ship them back to our warehouse using a trackable shipping method.
Inspection and Refund
Once our team inspects the returned goods, we will process your refund to the original payment method, excluding any applicable shipping fees.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing